1. What time do orders need to be placed to ship the same day?

Orders placed before 5:00 PM (GMT+0)United kingdom, Monday to Friday, are processed and prepared for shipment the same day.
Orders placed after that time are processed the next business day.

2. How long does shipping take?

All rosemy.uk products undergo a quality inspection before shipping.

• Processing Time: 3–5 business days (Monday to Friday)
• Transit Time: 5–8 business days (Monday to Friday)

You’ll receive an email update with tracking details once your order has been dispatched.

3. Will I receive tracking information?

Yes. Once your order has been shipped, we’ll send you a tracking link via email so you can follow your shipment’s progress in real time.

4. Who pays for return shipping?

If you receive a defective, damaged, or incorrect item, please contact us immediately at
support@rosemy.uk we will cover the full cost of return shipping.

If you wish to return an item for personal preference, or change of mind, you will be responsible for the actual return shipping cost.
Restocking fee: (£)0.00

5. How do I get a refund?

Once we receive and inspect your returned item, we’ll notify you of your refund status.
If approved, refunds are issued to your original payment method within 10 business days.

If more than 10 business days have passed since your refund was approved, please contact us at support@rosemy.uk

6. What payment methods do you accept?

We accept the following payment methods on our store:

• Visa

• Mastercard

• American Express

• Discover

• JCB

• Diners Club

• Apple Pay

• Google Pay

 PayPal (if enabled), and other secure methods shown at checkout.

7. What currency are orders charged in?

All transactions are processed in British Pound (GBP).
Prices shown on our website include applicable taxes unless stated otherwise.

8. How can I contact you?

Email: support@rosemy.uk
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+0)United kingdom.
You can also reach us via our Contact Us page.

9. How can I track or modify my order?

You can track your order using the tracking link sent via email after dispatch.
If you need to update your shipping address or order details, please contact us within 12 hours of placing your order to ensure changes can be made before shipping.